Terms & conditions

Welcome to Kritagna. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

• By using this website, you confirm that you are at least 18 years old or using it under the supervision of a parent/guardian
• Kritagna reserves the right to update or modify these terms at any time without prior notice
• Continued use of the website means you accept any changes made

2. Products & Services

• All products are subject to availability
• We strive to display product details accurately, but slight variations in color, texture, or finish may occur due to lighting, photography, or handcrafted nature
• Prices are subject to change without prior notice

3. Orders & Acceptance

• Placing an order does not guarantee acceptance
• Kritagna reserves the right to cancel or refuse any order due to:
  • Pricing errors
  • Product unavailability
  • Suspected fraudulent activity
• Once an order is confirmed and processed, it cannot be modified or cancelled (except as per policy)

4. Payments

• We accept prepaid and Cash on Delivery (COD) orders (if applicable)
• All online payments are processed through secure third-party payment gateways
• Kritagna does not store your payment details

5. Shipping & Delivery

• Delivery timelines are estimates and may vary due to external factors
• Shipping charges (if applicable) will be displayed at checkout
• Kritagna is not responsible for delays caused by courier partners or unforeseen circumstances

6. Returns, Refunds & Exchanges

• All returns, refunds, and exchanges are governed by our respective policies
• Customers are advised to review these policies before placing an order

7. Intellectual Property

• All content on this website, including images, text, logos, and designs, is the property of Kritagna
• Unauthorized use, reproduction, or distribution is strictly prohibited

8. User Responsibilities

• You agree not to misuse the website or engage in fraudulent activities
• You must provide accurate and complete information while placing orders
• Any misuse may result in account suspension or legal action

9. Limitation of Liability

• Kritagna shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website
• Our liability is limited to the value of the product purchased

10. Governing Law

• These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India
• Any disputes shall be subject to the jurisdiction of the courts at Kritagna’s registered location

11. Contact Us

For any questions regarding these Terms & Conditions:

📧 contact@kritagna.in